Run your business.
Optic Digital provide managed services including a full Service Desk, Networking, Security, and Backup. Our managed services are unique in that they are tailored to each customer's needs, and existing or preferred technology.
For instance, our Service Desk becomes your Service Desk - not a standard offering with your name on it, but with your own service levels, ticketing approach, and scope. If you need security we can provide the whole end to end technology and service, or we can wrap your existing investment in firewalls and other measures with our expertise and availability.
Letting us take care of important services like Service Desk and Security means you can concentrate on what you're good at - your core business, whether that be legal services or milling logs!
Scale, continuity, reliability, expertise
Scale is often an overlooked benefit of managed services. For instance you could hire your own service desk engineer, or even three engineers, but what happens when one or two are sick or on holiday? Optic Digital can provide you scale.
Continuity and reliability is a key aspect of managed services that even large organisations sometimes struggle to deliver. Having services that are available when they need to be makes a huge difference to the overall sustainability of an organisation.
Having broad and deep expertise is difficult when you're not an IT company committed to staying current and working with a wide range of customers. When we help you resolve challenges in your IT environment it's likely we've seen something like it before. Even better, if we're providing you with proactive monitoring of your environment we can address potential problems before they occur.
Contact us now to find out more about how Managed Services can help you.
Managed Services SLA
Thinking about a Service Level Agreement (SLA) to give you the managed services benefits we've talked about? Keep reading for more about the benefits of having an SLA with Optic Digital.