Chief Operating Officer, Optic Security Group
1 Oct 2019
Chief Operating Officer, Optic Security Group
Optic Security Group
CEO, Optic Security Group
Purpose of role:
Reporting directly to the Group Chief Executive Officer (CEO) of Optic Security Group (OSG) the Chief Operating Officer (COO) will be accountable for the operational execution of the group Strategic Business plan to become Australasia’s leading Converged Security Provider.
Working closely with the Group CEO, the COO will deliver the organisational vision, operational plans, financial targets, people and resourcing requirements, whilst actively demonstrating the authentic leadership and passion required to drive the strategic goals.
Overseeing the OSG operations across Australasia, the COO will build a highly inclusive and accountable culture, ensuring team members thrive whilst delivering consistent, productive, high performance across a diverse range of customers, technologies and locations.
In order to be successful the COO candidate will need to be able to demonstrate;
•A passion for working in complex environments and experience in the management and reporting of business results, risks, programme progress and deliverables
•A high energy self-starter, with the ability to take ownership of and lead significant programmes of work
•Timely and succinct approach to reporting, review and analysis
•Significant analytical skills - ability to identify trends and underlying route causes
•Excellent, demonstrable, commercial acumen
•Exceptional communication skills; confident in communicating at all levels and across stakeholder groups
•Ability to work and make decisions in a fast moving environment.
•Active use and advocacy of Office365 for collaborative, cost effective and transparent ways of working that optimises operations in a multi-location/office/offsite organisation
•Support for and behaviours aligning with a sustainable business mind set including the broader approach to diversity and personnel development and training.
•A customer success mind set, with insight into the delivery of high standards of service that will set OSG apart from would be competitors
•Delivering in partnership – driving success from suppliers and customer alike.
Outputs and Accountabilities
•In liaison with the Group CFO, prepare and deliver sales plans and budgets mapped to OSG aspirations and strategic imperatives
•Ensure results are achieved/exceeded in line with OSG Strategic plan. Set transparent KPIs, ensuring forecasts, plans and targets for the Group are prepared and consistently reviewed to ensure success.
•Analyse internal operations and identify areas of process improvement and enhancement
•Develop actionable business strategies and plans that ensure alignment with short-term and long-term financial objectives
•Ensure positive action is taken to achieve the Company’s market share and sales objectives by forecasting and anticipating market trends, product and services
•Directly oversee operations, partnering with the CEO, HR, Marketing and Finance teams, to achieve team success
•Manage operational costs (OPEX) and Budget effectively
•Monitor performance with tracking and establish corrective measures as needed.
•Own and prepare regular detailed reports, both current and forecast and communicate the summary business performance to the CEO and other stakeholders as required
•Consistently demonstrate leadership and team delivery across the business by building an inclusive, accountable, passionate culture
•Build and sustain strong personal affinity across the group with a Customer lens, responding promptly to ensure corrective action is taken in line with business objectives
•Develop and maintain strong relationships across the business with stakeholder mapping and strategies
•Ensure prompt, appropriate action is taken on feedback and/or results
•Provide technical advice, coaching and support as needed across the Group
•Ensure the required resourcing, leveraged appropriately to maintain agile, competitive advantage
•In liaison with HR, ensure effective recruiting, on boarding, professional development as needed
•Adhere to company requirements, enforcing compliance and taking action where necessary
•Ensure performance improvement plans are robustly managed to drive a high performance culture
Growth and Development:
•Increase the Group’s market share by constantly driving for growth within existing customer base and leading the Business Development team initiatives to establish new market & target customer opportunities
•Accelerate our digital proposition as part of our Converged Security offering
•Ensure positive action is taken as needed to retain competitive market position
•Working with the GMs of each business, identify and maximize market and customer development opportunities across the group
•Apply business/customer insights to drive initiatives, adding value to our customers' businesses
•Seek ways to improve processes and remove non-value added activities
•Use reporting to gather insights and implement changes needed to ensure business plans and objectives are met/exceeded.
•As specified and requested, undertake projects or activities as required by the business.
•Ensure an appropriate level of support exists to drive business initiatives and outcomes
•Enable a world class end to end customer experience that drives net promoter score gains and a great customer journey
•Support overall business initiatives and training to improve all aspects on the customer touch points
Safety & Wellbeing Management:
•Actively demonstrate safe work processes, and behaviours and ensure these are followed
•Support the implementation of HS&E procedures in the business
Skills & Experience
•Demonstrated ability to work effectively with others
•Demonstrated relationship building and customer management skills, including negotiating and influencing, contract management, organisational, and financial reporting.
•An understanding of relevant industry codes, quality standards and benchmarks.
•An understanding of the Fair Trading Act, Commerce Act, and other relevant legislation
•High level of Computer literacy, including skills in MS Word, Excel, PowerPoint, Sharepoint and Outlook.
•Excellent communication skills both written and verbal.
•Can maintain a professional and positive demeanour at all times with gravitas and purpose
•An analytical capability and the ability to comprehend and solve technical problems and issue at pace
•Experience in a technical environment or related business of scale highly desirable
•Ability to influence
•Excellent analytical skills
•Excellent skills in influencing, negotiation and communication
•Ability to build and maintain relationships
•Strong strategic focus, with planning and implementation skills
•Business related degree or equivalent C-suite experience
•Minimum 10 years experience in senior management roles with demonstrated achievement of business targets, and people development/relationship building skills
•Experience of disparate geographical team management within complex environments would be of advantage
If this sounds like you and you would be interested in applying, please email with your CV and a cover letter telling us a bit about you.
We look forward to receiving your application.
We are also looking for Service Technicians in Brisbane and Darwin. See the links below for the full job descriptions and if you would like to reply please email again with a CV and a short cover letter and we'll get back to you asap.
In the meantime if you're interested in other roles with Optic Security, we are constantly growing the team and would be happy to hear if you are interested. Fill in the contact form below with a few bits about you and we'll be in touch!