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Sales Manager

Date:

5 March 2020

Job Title:

Sales Manager

Office Location:

Division:

Physical Security

Reporting to:

Sydney, Australia

Regional Sales Manager

Purpose of role:

Reporting directly to the Group Chief Executive Officer (CEO) of Optic Security Group (OSG) the Chief Operating Officer (COO) will be accountable for the operational execution of the group Strategic Business plan to become Australasia’s leading Converged Security Provider.

Working closely with the Group CEO, the COO will deliver the organisational vision, operational plans, financial targets, people and resourcing requirements, whilst actively demonstrating the authentic leadership and passion required to drive the strategic goals.

Overseeing the OSG operations across Australasia, the COO will build a highly inclusive and accountable culture, ensuring team members thrive whilst delivering consistent, productive, high performance across a diverse range of customers, technologies and locations.

In order to be successful the COO candidate will need to be able to demonstrate;

•A passion for working in complex environments and experience in the management and reporting of business results, risks, programme progress and deliverables
•A high energy self-starter, with the ability to take ownership of and lead significant programmes of work
•Timely and succinct approach to reporting, review and analysis
•Significant analytical skills - ability to identify trends and underlying route causes
•Excellent, demonstrable, commercial acumen
•Exceptional communication skills; confident in communicating at all levels and across stakeholder groups
•Ability to work and make decisions in a fast moving environment.
•Active use and advocacy of Office365 for collaborative, cost effective and transparent ways of working that optimises operations in a multi-location/office/offsite organisation
•Support for and behaviours aligning with a sustainable business mind set including the broader approach to diversity and personnel development and training.
•A customer success mind set, with insight into the delivery of high standards of service that will set OSG apart from would be competitors
•Delivering in partnership – driving success from suppliers and customer alike.

Outputs and Accountabilities

Financial:
•In liaison with the Group CFO, prepare and deliver sales plans and budgets mapped to OSG aspirations and strategic imperatives
•Ensure results are achieved/exceeded in line with OSG Strategic plan. Set transparent KPIs, ensuring forecasts, plans and targets for the Group are prepared and consistently reviewed to ensure success.
•Analyse internal operations and identify areas of process improvement and enhancement
•Develop actionable business strategies and plans that ensure alignment with short-term and long-term financial objectives
•Ensure positive action is taken to achieve the Company’s market share and sales objectives by forecasting and anticipating market trends, product and services
•Directly oversee operations, partnering with the CEO, HR, Marketing and Finance teams, to achieve team success
•Manage operational costs (OPEX) and Budget effectively
•Monitor performance with tracking and establish corrective measures as needed.
•Own and prepare regular detailed reports, both current and forecast and communicate the summary business performance to the CEO and other stakeholders as required

People:
•Consistently demonstrate leadership and team delivery across the business by building an inclusive, accountable, passionate culture
•Build and sustain strong personal affinity across the group with a Customer lens, responding promptly to ensure corrective action is taken in line with business objectives
•Develop and maintain strong relationships across the business with stakeholder mapping and strategies
•Ensure prompt, appropriate action is taken on feedback and/or results
•Provide technical advice, coaching and support as needed across the Group
•Ensure the required resourcing, leveraged appropriately to maintain agile, competitive advantage
•In liaison with HR, ensure effective recruiting, on boarding, professional development as needed
•Adhere to company requirements, enforcing compliance and taking action where necessary
•Ensure performance improvement plans are robustly managed to drive a high performance culture

Growth and Development:
•Increase the Group’s market share by constantly driving for growth within existing customer base and leading the Business Development team initiatives to establish new market & target customer opportunities
•Accelerate our digital proposition as part of our Converged Security offering
•Ensure positive action is taken as needed to retain competitive market position
•Working with the GMs of each business, identify and maximize market and customer development opportunities across the group
•Apply business/customer insights to drive initiatives, adding value to our customers' businesses
•Seek ways to improve processes and remove non-value added activities

Administration/Other:
•Use reporting to gather insights and implement changes needed to ensure business plans and objectives are met/exceeded.
•As specified and requested, undertake projects or activities as required by the business.
•Ensure an appropriate level of support exists to drive business initiatives and outcomes

Customer Experience
•Enable a world class end to end customer experience that drives net promoter score gains and a great customer journey
•Support overall business initiatives and training to improve all aspects on the customer touch points

Safety & Wellbeing Management:
•Actively demonstrate safe work processes, and behaviours and ensure these are followed
•Support the implementation of HS&E procedures in the business

Skills & Experience
•Demonstrated ability to work effectively with others
•Demonstrated relationship building and customer management skills, including negotiating and influencing, contract management, organisational, and financial reporting.
•An understanding of relevant industry codes, quality standards and benchmarks.
•An understanding of the Fair Trading Act, Commerce Act, and other relevant legislation
•High level of Computer literacy, including skills in MS Word, Excel, PowerPoint, Sharepoint and Outlook.
•Excellent communication skills both written and verbal.
•Can maintain a professional and positive demeanour at all times with gravitas and purpose
•An analytical capability and the ability to comprehend and solve technical problems and issue at pace
•Experience in a technical environment or related business of scale highly desirable

Competencies
•Commercial acumen
•Ability to influence
•Excellent analytical skills
•Excellent skills in influencing, negotiation and communication
•Ability to build and maintain relationships
•Strong strategic focus, with planning and implementation skills

Qualifications/Criteria
•Business related degree or equivalent C-suite experience
•Minimum 10 years experience in senior management roles with demonstrated achievement of business targets, and people development/relationship building skills
•Experience of disparate geographical team management within complex environments would be of advantage

If this sounds like you and you would be interested in applying, please email Heather.Hay@opticsecuritygroup.com with your CV and a cover letter telling us a bit about you.

We look forward to receiving your application.

We are also looking for Service Technicians in Brisbane and Darwin. See the links below for the full job descriptions and if you would like to reply please email Heather.Hay@opticsecuritygroup.com again with a CV and a short cover letter and we'll get back to you asap.


In the meantime if you're interested in other roles with Optic Security, we are constantly growing the team and would be happy to hear if you are interested. Fill in the contact form below with a few bits about you and we'll be in touch!

To apply for this position, please send a cover letter and resume to:
Optic Security Group

Your security risks. Converged. Managed. Solved.

ISO _45001_14001_2015_9001 & Optic Security Group
  • Optic Security Group LinkedIn

Optic Security Group (AUS) Head Office

1/108 Da Vinci Business Park

2-6 Leonardo Drive

Brisbane Airport, QLD 4008

Phone (Toll Free): 1300 72 98 72

Australia@opticsecuritygroup.com

Optic Security Group (Auckland)

Building 3, Level 4

666 Great South Road, Ellerslie

Auckland, New Zealand, 1051

General: nz@opticsecuritygroup.com

Service: service@opticsecuritygroup.com

Phone: +64 9 950 9990

After Hours: 0800 405 040

Optic Digital

222 Lambton Quay

Wellington, New Zealand, 6011

sales@opticdigital.com

Phone: 0800 126 676

sales@opticdigital.com

Optic Security Group acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia, and Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa-New Zealand.

Security Advisory

 

Be vigilant. There has been an increase in reports of false billing scams. If you have received an email with an invoice purporting to be from us, call your Optic Security Group contact person to confirm if it is legitimate. The Australian Competition and Consumer Commission’s National Anti-Scam Centre has reported a 25% increase in losses incurred by Australians from false billing scams in the July-September 2023 quarter compared to the same period last year. This is despite an overall 16% decrease in losses across scam categories.

 

Payment redirection scams are the most prevalent type of false billing scams. These involve scammers impersonating a business or its employees via email and requesting that money, which usually is owed to the legitimate business, is paid into a fraudulent account. For further information, visit the National Anti-Scam Centre website at https://www.scamwatch.gov.au/.   

 

Optic Security Group will never advise a change of bank details via email. If you have received an email with an invoice purporting to be from us, call your Optic Security Group contact to confirm if it is legitimate.

© 2024 by Optic Security Group

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